General terms and conditions
The quality policy of Erpro and 3D Factory is available on request.
Article 1
Order
The Client can place an order in two ways:
By using Erpro’s full-service option via an expert:
The production will only commence upon receipt of a formal purchase order. We accept an order to be initiated by returning our quote marked with the handwritten note “Agreed”, but a formal purchase order must follow by mail. A minimum billing amount of €120 (excl. tax) applies. Sending a purchase order in line with the quote implies full acceptance of these contractual terms and conditions without reservation.
By placing an order directly on our website via the marketplace:
The client uploads their file(s) on our marketplace and selects the desired characteristics for their part. They can generate a quote and place an order immediately online through secure payment on our platform.
After receiving the order, ERPRO will carry out several necessary checks within a reasonable timeframe. These checks include verifying the file format, the object’s compliance with the terms and conditions of sale (CGV), and the technical feasibility and production conditions, particularly considering the quantities ordered.
If the checks are satisfactory, the order will be validated by ERPRO, and the client will receive an email confirming that the order has been approved for production.
If any non-conformities are detected, the order will be rejected by ERPRO, and the client will be informed via email. If the order or the rejected item has already been charged, the client may request a full refund by submitting a written request to ERPRO.
Article 2
Delivery
The delivery is carried out by parcel, with the most adequate means according to the times, traveling expenses will be invoiced.
After the work has been returned, our client must check the conformity of the documents returned to him and the work supplied, as soon as possible and, if necessary, send us a justified complaint within 48 hours. Failing this, any complaint will be rejected, the work carried out and the documents returned being presumed to conform to the order given by the customer.
Our goods being controlled at the departure of our buildings, it is up to you to control them with the delivery, all received parcels deteriorated by your care, will have to be the subject of a « written » reserve near the transpoter. The delivery date is scheduled within 24 hours from the date of departure from our premises.
By placing an order directly on our website via the marketplace:
Lead times may be extended in exceptional cases of high order volumes.
Article 3
Responsability
The documents entrusted to our agents are presumed not to be unique pieces.
In the event of non-compliance or dispute, insofar as the complaint is admitted, our responsibility is limited exclusively to the pure and simple replacement of the part which would have been recognized as defective.
Article 4
Payment
By using Erpro’s full-service, through an expert:
Failure to accept a bill of exchange within the set time, non-compliance with any payment due date, or partial or complete cessation of activity, shall, at our discretion and by operation of law, without prior notice, result in the immediate acceleration of all outstanding amounts, including those not yet due, which are payable for any reason.
All of our productions are subject to a retention of title clause, meaning they remain our full property until payment is made in full.
In the event of non-payment the day after the due date shown on the invoice, and in accordance with Article L.441-6 of the French Commercial Code, late payment penalties and a fixed indemnity for recovery costs will be automatically applied. Interest will be calculated based on the legal rate in effect, and the fixed indemnity is €40.
All of our invoices are payable 45 days end of month from the invoice date.
No discount will be granted for early payment.
By placing an order directly on our website via the marketplace:
To confirm the order, the customer must make full payment online. 100% of the order value is required at the time of placing the order.
Accepted payment methods include: credit card and PayPal. The accepted credit cards are: MasterCard, Visa, and American Express.
Credit card numbers and expiration dates are encrypted and securely transmitted directly to specialized providers such as STRIPE or PayPal (Europe) Ltd., via SSL (Secure Socket Layer) protocol. Neither ERPRO nor any other third party has access to this information. ERPRO does not act as a technical intermediary in transmitting payment data and does not store any credit card data. Only the payment method chosen by the customer is communicated to ERPRO.
ERPRO will apply additional fees for any orders under €20 (excluding VAT) to cover fixed costs associated with order management.
Article 5
Additive manufacturing, molding and tools
In ABS wire deposition and powder sintering it is not recommended to have details below 0.8 mm.
For stereolithography and metal fusion we recommend details higher than 0.5 mm.
It is the customer’s responsibility to ensure that the CAD file is compatible with the additive manufacturing process.
Silicone molds are the property of the customer, provided that they have been paid for, but are only kept for one year after the date of the order. After this date, or if the mold is no longer capable of producing parts, the silicone molds are destroyed unless otherwise instructed by the customer.
Injection tools and RIM molds are the property of the customer, provided that they have been paid for. These tools, if they are still able to produce parts, are kept for 5 years. After this date, they are destroyed unless otherwise instructed by the customer.
Article 6
Subcontracting
The supplier/subcontractor commits :
– to inform Erpro of non-conforming products,
– to obtain Erpro’s approval for decisions regarding non-conforming products,
– to inform Erpro of changes to product, processes, suppliers and facilities and obtain Erpro’s approval before doing any changes,
– to inform Erpro if an order is subcontracted to the supplier,
– to pass on Erpro’s requirements to the entire supply chain,
– to keep the records of this order.
Erpro retains the right to access the premises, at any level of the supply chain, affected by the order and all applicable records.
Article 7
Dispute
Furthermore, we reserve the right to withhold services rendered but not yet delivered, or to proceed with the completion of contracts and/or orders in progress without delivery and in the event of cessation of payment, filing for bankruptcy, judicial settlement, provisional suspension of proceedings, liquidation of assets, whether amicable or judicial.
Any dispute, whatever the nature or cause, will be submitted to the Commercial Court of Pontoise.
Article 8
Specific Conditions for the Marketplace
Due to their customized nature, objects produced from 2D and 3D services are considered bespoke goods. Consequently, in accordance with Article L221-28 3° of the Consumer Code, the right of withdrawal does not apply. This article states that “the right of withdrawal cannot be exercised for contracts concerning the supply of goods made to the consumer’s specifications or clearly personalized.”
ERPRO reserves the right to refuse any order for objects that violate public order, decency, or clearly infringe on the intellectual property rights of a third party. This includes, but is not limited to, the production of firearms, objects of a racist, discriminatory, pornographic nature, or those inciting violence, unless it constitutes a work of art. Any creation using insignias, trademarks, or characters for which the Client does not evidently hold intellectual property rights will also be rejected.
By registering on our platform and requesting a quote, the prospect agrees by default to receive communications related to their request, including follow-ups and information about our services. These communications are sent as part of the company’s legitimate interest to ensure effective follow-up and address the needs of prospects.
The prospect has the right to opt out of these communications at any time. To do so, they can send an email stating their wish to stop receiving communications to marketplace@erpro-group.com.
ERPRO collects and uses customers’ personal data for managing their orders. We comply with applicable legislation, including European Regulation No. 2016/679 (GDPR) and French Law No. 78-17 (Data Protection Act).